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A Gde Computer User Support For Help Desk And Support Specia

Beisse, Fred

9781285852683 - A Gde Computer User Support For Help Desk And Support Specia
2e hands

Artikelomschrijving

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisses Guide to Computer User Support for Help Desk and Support Specialists, 6e. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a clients specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows[registered] 7 and cloud computing. Leading HelpSTAR[registered] and Microsoft[registered] Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

Specificaties

Auteur Beisse, Fred
ISBN/EAN 9781285852683
Druk 6
€ 72,74 € 80,82
Verwachte bezorgdatum: 20-07

Artikelomschrijving

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisses Guide to Computer User Support for Help Desk and Support Specialists, 6e. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a clients specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows[registered] 7 and cloud computing. Leading HelpSTAR[registered] and Microsoft[registered] Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

Specificaties

Auteur Beisse, Fred
ISBN/EAN 9781285852683
Druk 6