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Service management: Operations, Strategy, Information

Fitzsimmons, J.A., Fitzsimmons, M.J. & Bordoloi, S.K.

9781260092424 - Service management: Operations, Strategy, Information

Artikelomschrijving

The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

Specificaties

Auteur Fitzsimmons, J.A., Fitzsimmons, M.J. & Bordoloi, S.K.
ISBN/EAN 9781260092424
Druk 9
€ 58,55 € 65,06
Verwachte bezorgdatum: 14-07

Artikelomschrijving

The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

Specificaties

Auteur Fitzsimmons, J.A., Fitzsimmons, M.J. & Bordoloi, S.K.
ISBN/EAN 9781260092424
Druk 9