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Service Management

Fitzsimmons, James A.,

9781259010651 - Service Management

Artikelomschrijving

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

Specificaties

Auteur Fitzsimmons, James A.,
ISBN/EAN 9781259010651
Druk 8
€ 68,70 € 76,33
Verwachte bezorgdatum: 28-08
Nieuwe editie
€ 58,55 € 65,06
Verwachte bezorgdatum: 04-09

Artikelomschrijving

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

Specificaties

Auteur Fitzsimmons, James A.,
ISBN/EAN 9781259010651
Druk 8