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Service Operations Management

Johnston, Robert

9780273740483 - Service Operations Management
Secondhand

Article description

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Specifications

Author Johnston, Robert
ISBN/EAN 9780273740483
Edition 4
Can't be ordered

Article description

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Specifications

Author Johnston, Robert
ISBN/EAN 9780273740483
Edition 4