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NHL Stenden Hogeschool

Geselecteerde lijst
  • NHL Stenden Hogeschool
  • Leeuwarden
  • 2021 - 2022
  • International Hospitality Management (IHM)
  • MA International Hospitality and Service Management
Pakketnummer

BL071513

NHL Stenden Hogeschool

Studentenkorting nieuwe boeken

Altijd 10% korting op buitenlandse titels en minimaal 5% korting op Nederlandse titels bij aanschaf van minimaal 2 verschillende studieboeken

Leermiddelenlijst


Bespaar nog meer met 2e hands boeken!

Module 1 (September - November)  

Principles of Hospitality & Service Management - Key texts

9781544321509 Managing Hospitality Organizations: Achieving Excellence in the Guest Experience

Managing Hospitality Organizations: Achieving Excellence in the Guest Experience

Robert C. Ford,
ISBN: 9781544321509
Druk: 1
Nieuw
€ 149,61
€ 134,65

Principles of Hospitality & Service Management - Indicative texts

Altan, M. & Eringa, K, (2007), Service management and marketing: How to create value for the customer. In: Cavagnaro, E. & Bosker, F. (2007). Services and sustainability – A travellers’ guide. Leeuwarden, CHN.

Bacon, D.R. (2012), Understanding Priorities for Service Attribute Improvement. Journal of Service Research, 15(2), 199-214.

Blain, M., & Lashley, C. (2014), Hospitableness: the New Service Metaphor for Tourism? Developing an Instrument for Measuring Hosting. Research in Hospitality Management, 4(1&2).

Brodie, R. J., Hollebeek, L. D., Juric, B. & Ilic, A. (2011), Customer Engagement: Conceptual Domain, Fundamental Propositions, and Implications for Research. Journal of Service Research, 14(3), 283-284.

Eringa, K. (2009), Service blueprinting as a tool to achieve customer focus. Service Research Group, Stenden University.

Gehrels, S. A., & Dumont, B. (2012), Quality Assessment in Small Businesses: The Case of Dutch Culinary Restaurants. Research in Hospitality Management, 1(2), 75-84.

Hibbert, S. A., Winklhofer, H., & Temerak, M. S. H. (2012), Customers as Resource Integrators: Towards a Model of Customer Learning. Journal of Service Research, 15(3), 247-261.

Hogan, J.E., Lemon, K.N. & Libai, B. (2003), What Is the True Value of a Lost Customer? Journal of Service Research, 5(3), 196-208.

Kandampully, J. (2007), Services management: The new paradigm in hospitality. Upper Saddle River, N.J: Pearson Prentice Hall.

Karpen, I.O., Bove, L.L. & Lukas, B.A. (2012), Linking Service-Dominant Logic and Strategic Business Practice: A Conceptual Model of a Service-Dominant Orientation. Journal of Service Research, 15(1), 21-38.

Lashley, C. (2008), Studying Hospitality: Insights from Social Sciences. Scandinavian Journal of Hospitality and Tourism, 8(1)

Ordanini, A., & Parasuraman, A. (2011), Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis. Journal of Service Research, 14(1), 3-23.

Patricio, L., Fisk, R. P., Cunha, J. F. E. & Constantine, L. (2011), Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting. Journal of Service Research, 14(2), 180-200.

Research 1: defining a contemporary Topic - Key texts

9780198809876 Business Research Methods

Business Research Methods

Bryman, Alan
ISBN: 9780198809876
Druk: 5
2e hands i
€ 95,04

Research 1: defining a contemporary Topic - Indicative texts

Research articles per PBL session will be uploaded on Blackboard. Literature from the parallel specific module that is offered in the specific programme.

Module 2 (November - January)  

Service Performance Improvement - Key texts

9781260092424 Service management: Operations, Strategy, Information

Service management: Operations, Strategy, Information

Fitzsimmons, J.A., Fitzsimmons, M.J. & Bordoloi, S.K.
ISBN: 9781260092424
Druk: 9
Nieuw
€ 65,06
€ 58,55

Service Performance Improvement - Indicative texts

Bird, S.M., Cox, D., Farewell, T., Goldstein, H., Holt, T. & Smith, P.C. (2005),Performance Indicators: Good, Bad, and Ugly. Journal of the Royal Statistical Society A 168, 1-27.

Kaplan R.S. & Norton, D.P. (2007), Using the Balanced Scorecard as a Strategic Management System. Harvard Business Review, July- Aug, 150-161.

Rummler, G.A. & Brache, A.P. (1995), Improving Performance. How to manage the white space on the organization chart. 2nd Edition. San Francisco: Jossey Bass Publishers. Chapter 3: Three levels of performance.

Sustainable Value Creation in the Hospitality Industry - Key texts

9781911396376 Sustainable Value Creation in Hospitality

Sustainable Value Creation in Hospitality

Cavagnarao, Elena
ISBN: 9781911396376
Druk: 1
Nieuw
€ 112,63
€ 101,37

Sustainable Value Creation in the Hospitality Industry - Indicative texts

Clifton, D. and Amran, A. (2010), The Stakeholder Approach: A Sustainability Perspective, Journal of Business Ethics, 98, pp.121-136

Melissen, F., Cavagnaro, E., Damen, M. and Düweke, A. (2015), Is the Hotel Industry Prepared to Face the Challenge of Sustainable Development? Journal of Vacation Marketing DOI: 10.1177/1356766715618997

Mitchell, R.K. et al. (1997), 'Toward a theory of Stakeholder Identification and salience: Defining the Principle of Who and What Really Counts,' Academy of Management Review, Vol. 22 (4), pp. 275-277; 280-281; 284-286; 296-308

Sloan, P., Legrand, W. and Chen, J.S. (2013), Sustainability in the hospitality industry, principles of sustainable operations, London and New York: Routledge

Giebelhausen, M. and Chun, H. (2017). Replicating and extending our understanding of how managers can adjust the “warm glow thermostat”. Cornell Hospitality Quarterly, 58(2), 122-133. doi: 10.1177/1938965516686117

 Becken, S. (2014). Water equity – Contrasting tourism water use with that of the local community. Water Resources and Industry, 7(Supplement C), 9–22, http://doi.org/https://doi.org/10.1016/j.wri.2014.09.002

Cavagnaro, E. and Curiel, G.H. (2012), Three Levels of Sustainability, Sheffield: Greenleaf Publishing

Kallbekken, S. and Saelen, H. (2013). ‘Nudging’ hotel guests to reduce food waste as a win–win environmental measure, Economic Letters, 119, pp.325-327

Steg, L., Bolderdijk J.W., Keizer, K. and Perlaviciute, G. (2014). An integrated framework for encouraging pro-environmental behaviour: the role of values, situational factors and goals’, Journal of Environmental Psychology, 38, pp. 104-115

Readings on the major sustainability challenges confronting the hospitality sector will be added to the course shortly before its start.

Research 2: thesis proposal - Key text

9780198809876 Business Research Methods

Business Research Methods

Bryman, Alan
ISBN: 9780198809876
Druk: 5
2e hands i
€ 95,04

Research 2: thesis proposal - Indicative texts

Research articles per lecture/seminar will be uploaded on Blackboard. Students will expand on the specific literature needed for their topic of choice

Module 3 (February - April)  

Strategic Human Resource Management - Key texts

9780199605484 Human Resource Management

Human Resource Management

Gilmore, Sarah Williams, Steve
ISBN: 9780199605484
Druk: 2
Nieuw
€ 79,49
€ 71,54
2e hands i
€ 56,84
9781292282459 Exploring Strategy

Exploring Strategy

Johnson, Gerry
ISBN: 9781292282459
Druk: 12
Nieuw
€ 55,54
€ 49,99
2e hands i
€ 39,71

Strategic Human Resource Management - Indicative texts

An extensive resource of additional reading will be provided through the electronic learning platform.

9780198779421 Strategy: Theory, Practice, Implementation

Strategy: Theory, Practice, Implementation

MacKay, B. Arevuo, M. MacKay, D. Meadows, M.
ISBN: 9780198779421
Druk: 1
Nieuw
€ 76,85
€ 69,17

Armstrong, M. (2020). Armstrong’s Handbook of Strategic Human Resource Management: Improve Business Performance Through Strategic People Management (seventh). Kogan Page Publishers.

9780198705406 Strategic Human Resource Management

Strategic Human Resource Management

Bailey, C. Mankin, D. Kelliher, C. Garavan, T.
ISBN: 9780198705406
Druk: 2
Nieuw
€ 76,85
€ 69,17

Financial Decision making - Key texts

9781292215075 Fundamentals of Corporate Finance, Global Edition

Fundamentals of Corporate Finance, Global Edition

Berk, Jonathan DeMarzo, Peter Harford, Jarrad
ISBN: 9781292215075
Druk: 4
Nieuw
€ 56,66
€ 50,99
2e hands i
€ 40,51

Financial Decision making - Indicative texts

Burrough, B. & Helyar, J. (2009), Barbarians at the Gate: The Fall of RJR Nabisco. Kindle Edition Chibili, M. N. (2010). Basic Management Accounting for the Hospitality Industry, (1st ed.). Groningen: Noordhoff Uitgevers

Eun, C.S. & Resnick, B. G. (2015), International Financial Management (7th ed.). New York: McGraw-Hill

Levich, R. M. (2001), International Financial Markets (2nd ed.). New York: McGraw-Hill

Maynard, J. (2013), Financial Accounting, Reporting & Analysis. Oxford: Oxford University Press

Smit, J. (2010), The Perfect Prey: The Fall of ABN AMRO, Or What Went Wrong in the Banking Industry. London: Quercus

Williams, M. T. (2010), Uncontrolled Risk: The Lessons of Lehman Brothers and How Systemic Risk Can Still Bring Down the World Financial System. New York: McGraw-Hill

Research 3: data collection - Key text

9780198809876 Business Research Methods

Business Research Methods

Bryman, Alan
ISBN: 9780198809876
Druk: 5
2e hands i
€ 95,04

Research 3: data collection - Indicative texts

SPSS manual

Charmaz C. (2006), Constructing grounded theory, a practical guide through qualitative analysis. Thousand Oaks: Sage.

Gehrels, S. A. (2013), Grounded Theory Application in Doctorate Research. Research in Hospitality Management, 3(1), 19-26.

Hennink M, Hutter I, Bailey A. (2011), Qualitative research methods. London: Sage

Rubin H, Rubin I. (2012), Qualitative interviewing: the art of hearing data (3rd edn). Thousand Oaks: Sage.

Module 4  

AIHR projects - Preliminary and indicative reading list

Veal, A.J. (2011), Research Methods for Leisure and Tourism, A Practical Guide, 4th edition. Pearson Education

9780198809876 Business Research Methods

Business Research Methods

Bryman, Alan
ISBN: 9780198809876
Druk: 5
2e hands i
€ 95,04

Veijola, S., Molz, J. G., Pyyhtinen, O., Höckert, E., & Grit, A. (2014), Disruptive Tourism and Its Untidy Guests: Alternative Ontologies for Future Hospitalities. Palgrave Macmillan

Sigh, T.J. (ed), (2012), Critical Debates in Tourism. Channel View Publications

Entrepreneurship and Innovation - Key texts

9780857935250 Handbook of Research on Innovation and Entrepreneurship

Handbook of Research on Innovation and Entrepreneurship

AU081718
ISBN: 9780857935250
Druk: 1
Nieuw
€ 75,46
€ 67,91
9789001885786 Hospitality Experience

Hospitality Experience

Melissen, Frans
ISBN: 9789001885786
Druk: 2
Nieuw
€ 68,95
€ 65,50
2e hands i
€ 49,30

Entrepreneurship and Innovation - Indicative texts

An extended selection of research papers and market reports will be issued through the electronic learning platform.

Managing Events Organisations - Preliminary and Indicative reading list

Finkel, R., Sharp, B., & Sweeney, M. (2019). Accessibility, Inclusion, and Diversity in Critical Event Studies. Routledge.

Getz, D., & Page, S. J. (2016). Event Studies : Theory, Research and Policy for Planned Events: Vol. Third edition. Routledge

Getz, D. (2019). Event Impact Assessment : Theory and Methods for Event Management and Tourism. Goodfellow Publishers.

Lamond, I. R., & Platt, L. (2016). Critical Event Studies : Approaches to Research. Palgrave Macmillan.

Lundberg, E., Ambrecht, J., Andersson, T. D., & Getz, D. (2017). The Value of Events. Routledge.

Montesano-Montessori, N. (2016). CDA, Critical Events and Critical Event Studies : How to make sense of critical events in a society of radical change. Palgrave MacMillan.

Richards, G. (2019). Measuring the dimensions of event experiences: applying the Event Experience Scale to cultural events. (2019). Journal of Policy Research in Tourism, Leisure and Events.

ROBERTSON, M., ONG, F., LOCKSTONE-BINNEY, L., & ALI-KNIGHT, J. (2018). Critical Event Studies: Issues and Perspectives. Event Management, 22(6), 865–874. https://doi.org/10.3727/152599518X15346132863193

Research 4: analysis and writing - Key text

9780198809876 Business Research Methods

Business Research Methods

Bryman, Alan
ISBN: 9780198809876
Druk: 5
2e hands i
€ 95,04

Research 4: analysis and writing - Indicative texts

Theses completed for related masters and PhD programmes from within and out Stenden (library, electronic databases and www).

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