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NHL Stenden Hogeschool

Geselecteerde lijst
  • NHL Stenden Hogeschool
  • Leeuwarden
  • 2019 - 2020
  • International Hospitality Management (IHM)
  • MA International Hospitality and Service Management
Pakketnummer

BL071513

NHL Stenden Hogeschool

Studentenkorting nieuwe boeken

Altijd 10% korting op buitenlandse titels en minimaal 5% korting op Nederlandse titels bij aanschaf van minimaal 2 verschillende studieboeken

Leermiddelenlijst


Module 1 (September - November)  

Principles of Hospitality & Service Management - Key texts

9789001885786 Hospitality Experience

Hospitality Experience

Melissen, Frans
ISBN: 9789001885786
Druk: 2
Nieuw
€ 59,95
€ 56,95
2e hands i
€ 42,86
9780077169312 Services Marketing: Integrating Customer Focus Across The Firm

Services Marketing: Integrating Customer Focus Across The Firm

Wilson, Alan
ISBN: 9780077169312
Druk: 3
Nieuw
€ 71,41
€ 64,27
2e hands i
€ 51,06

Principles of Hospitality & Service Management - Indicative texts

Altan, M. & Eringa, K, (2007), Service management and marketing: How to create value for the customer. In: Cavagnaro, E. & Bosker, F. (2007). Services and sustainability – A travellers’ guide. Leeuwarden, CHN.

Bacon, D.R. (2012), Understanding Priorities for Service Attribute Improvement. Journal of Service Research, 15(2), 199-214.

Blain, M., & Lashley, C. (2014), Hospitableness: the New Service Metaphor for Tourism? Developing an Instrument for Measuring Hosting. Research in Hospitality Management, 4(1&2).

Brodie, R. J., Hollebeek, L. D., Juric, B. & Ilic, A. (2011), Customer Engagement: Conceptual Domain, Fundamental Propositions, and Implications for Research. Journal of Service Research, 14(3), 283-284.

Eringa, K. (2009), Service blueprinting as a tool to achieve customer focus. Service Research Group, Stenden University.

Gehrels, S. A., & Dumont, B. (2012), Quality Assessment in Small Businesses: The Case of Dutch Culinary Restaurants. Research in Hospitality Management, 1(2), 75-84.

Hibbert, S. A., Winklhofer, H., & Temerak, M. S. H. (2012), Customers as Resource Integrators: Towards a Model of Customer Learning. Journal of Service Research, 15(3), 247-261.

Hogan, J.E., Lemon, K.N. & Libai, B. (2003), What Is the True Value of a Lost Customer? Journal of Service Research, 5(3), 196-208.

Kandampully, J. (2007), Services management: The new paradigm in hospitality. Upper Saddle River, N.J: Pearson Prentice Hall.

Karpen, I.O., Bove, L.L. & Lukas, B.A. (2012), Linking Service-Dominant Logic and Strategic Business Practice: A Conceptual Model of a Service-Dominant Orientation. Journal of Service Research, 15(1), 21-38.

Lashley, C. (2008), Studying Hospitality: Insights from Social Sciences. Scandinavian Journal of Hospitality and Tourism, 8(1)

Ordanini, A., & Parasuraman, A. (2011), Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis. Journal of Service Research, 14(1), 3-23.

Patricio, L., Fisk, R. P., Cunha, J. F. E. & Constantine, L. (2011), Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting. Journal of Service Research, 14(2), 180-200.

Research 1: defining a contemporary Topic - Key texts

9780198809876 Business Research Methods

Business Research Methods

Bryman, Alan
ISBN: 9780198809876
Druk: 5
Nieuw
€ 64,74
€ 58,27
4th edition is also allowed.

Research 1: defining a contemporary Topic - Indicative texts

Research articles per PBL session will be uploaded on Blackboard. Literature from the parallel specific module that is offered in the specific programme.

Module 2 (November - January)  

Service Performance Improvement - Key texts

9781260092424 Service management: Operations, Strategy, Information

Service management: Operations, Strategy, Information

Fitzsimmons, J.A., Fitzsimmons, M.J. & Bordoloi, S.K.
ISBN: 9781260092424
Druk: 9
Nieuw
€ 65,06
€ 58,55

Service Performance Improvement - Indicative texts

Bird, S.M., Cox, D., Farewell, T., Goldstein, H., Holt, T. & Smith, P.C. (2005),Performance Indicators: Good, Bad, and Ugly. Journal of the Royal Statistical Society A 168, 1-27.

Kaplan R.S. & Norton, D.P. (2007), Using the Balanced Scorecard as a Strategic Management System. Harvard Business Review, July- Aug, 150-161.

Rummler, G.A. & Brache, A.P. (1995), Improving Performance. How to manage the white space on the organization chart. 2nd Edition. San Francisco: Jossey Bass Publishers. Chapter 3: Three levels of performance.

Sustainable Value Creation in the Hospitality Industry - Key texts

9781906093686 The three levels of sustainability

The three levels of sustainability

Cavagnaro, E.
ISBN: 9781906093686
Druk: 1
Nieuw
€ 34,85
€ 31,37

Sustainable Value Creation in the Hospitality Industry - Indicative texts

Baldwin, C. (2012), Greening Food and beverage Services, A Green SealTM guide to the transformation of the industry, Washington D.C.: Green Seal

Cavagnaro, E., Melissen, F., Legrand, W. and Sloan, P. (2016), Editorial to the special issue on sustainability of Research in Hospitality Management, Research in Hospitality Management, 6(1), in press

Clifton, D. and Amran, A. (2010), The Stakeholder Approach: A Sustainability Perspective, Journal of Business Ethics, 98, pp.121-136

Graci, S. and Dodds, R. (2009), Why Go Green? The Business Case for Environmental Commitment in the Canadian Hotel Industry. Anatolia: An International Journal of Tourism and Hospitality Research, vol. 19 (2), pp. 250-270

Jones, T. M., Felps, W., & Bigley, G. (2007), Ethical theory and stakeholder-related decisions: The role of stakeholder culture. Academy of Management Review, 32 (1), 137-155

Lindenberg, S. and Steg , L. (2007), Normative, gain and hedonic goal frames guiding environmental behavior, Journal of Social Issues, 65 (1), 117-37

Melissen, F., Cavagnaro, E., Damen, M. and Düweke, A. (2015), Is the Hotel Industry Prepared to Face the Challenge of Sustainable Development? Journal of Vacation Marketing DOI: 10.1177/1356766715618997

Mitchell, R.K. et al. (1997), 'Toward a theory of Stakeholder Identification and salience: Defining the Principle of Who and What Really Counts,' Academy of Management Review, Vol. 22 (4), pp. 275-277; 280-281; 284-286; 296-308

Sloan, P., Legrand, W. and Chen, J.S. (2013), Sustainability in the hospitality industry, principles of sustainable operations, London and New York: Routledge

Research 2: thesis proposal - Key text

9780198809876 Business Research Methods

Business Research Methods

Bryman, Alan
ISBN: 9780198809876
Druk: 5
Nieuw
€ 64,74
€ 58,27
4th edition is also allowed.

Research 2: thesis proposal - Indicative texts

Research articles per lecture/seminar will be uploaded on Blackboard. Students will expand on the specific literature needed for their topic of choice

Module 3 (February - April)  

Strategic Human Resource Management - Key texts

9780199605484 Human Resource Management

Human Resource Management

Gilmore, Sarah Williams, Steve
ISBN: 9780199605484
Druk: 2
Nieuw
€ 62,24
€ 56,02
9781473725157 Strategy: An International Perspective

Strategy: An International Perspective

De Wit, Bob
ISBN: 9781473725157
Druk: 6
Nieuw
€ 70,96
€ 63,86

Strategic Human Resource Management - Indicative texts

An extensive resource of additional reading will be provided through the electronic learning platform.

Financial Decision making - Key texts

9781292215075 Fundamentals of Corporate Finance, Global Edition

Fundamentals of Corporate Finance, Global Edition

Berk, Jonathan DeMarzo, Peter Harford, Jarrad
ISBN: 9781292215075
Druk: 4
Nieuw
€ 80,43
€ 72,39

Financial Decision making - Indicative texts

Burrough, B. & Helyar, J. (2009), Barbarians at the Gate: The Fall of RJR Nabisco. Kindle Edition Chibili, M. N. (2010). Basic Management Accounting for the Hospitality Industry, (1st ed.). Groningen: Noordhoff Uitgevers

Eun, C.S. & Resnick, B. G. (2015), International Financial Management (7th ed.). New York: McGraw-Hill

Levich, R. M. (2001), International Financial Markets (2nd ed.). New York: McGraw-Hill

Maynard, J. (2013), Financial Accounting, Reporting & Analysis. Oxford: Oxford University Press

Smit, J. (2010), The Perfect Prey: The Fall of ABN AMRO, Or What Went Wrong in the Banking Industry. London: Quercus

Williams, M. T. (2010), Uncontrolled Risk: The Lessons of Lehman Brothers and How Systemic Risk Can Still Bring Down the World Financial System. New York: McGraw-Hill

Research 3: data collection - Key text

9780198809876 Business Research Methods

Business Research Methods

Bryman, Alan
ISBN: 9780198809876
Druk: 5
Nieuw
€ 64,74
€ 58,27
4th edition is also allowed.

Research 3: data collection - Indicative texts

SPSS manual

Charmaz C. (2006), Constructing grounded theory, a practical guide through qualitative analysis. Thousand Oaks: Sage.

Gehrels, S. A. (2013), Grounded Theory Application in Doctorate Research. Research in Hospitality Management, 3(1), 19-26.

Hennink M, Hutter I, Bailey A. (2011), Qualitative research methods. London: Sage

Rubin H, Rubin I. (2012), Qualitative interviewing: the art of hearing data (3rd edn). Thousand Oaks: Sage.

Module 4  

AIHR projects - Preliminary and indicative reading list

Veal, A.J. (2011), Research Methods for Leisure and Tourism, A Practical Guide, 4th edition. Pearson Education

9780198809876 Business Research Methods

Business Research Methods

Bryman, Alan
ISBN: 9780198809876
Druk: 5
Nieuw
€ 64,74
€ 58,27
4th edition is also allowed.

Veijola, S., Molz, J. G., Pyyhtinen, O., Höckert, E., & Grit, A. (2014), Disruptive Tourism and Its Untidy Guests: Alternative Ontologies for Future Hospitalities. Palgrave Macmillan

Sigh, T.J. (ed), (2012), Critical Debates in Tourism. Channel View Publications

Entrepreneurship and Innovation - Key texts

Melissen, F., Van der Rest, J.P., Josephi, S. & Blomme, R. Eds. (2014), Hospitality Experience: An Introduction to Hospitality Management. Groningen: Noordhoff Publishers

9780857935250 Handbook of Research on Innovation and Entrepreneurship

Handbook of Research on Innovation and Entrepreneurship

AU081718
ISBN: 9780857935250
Druk: 1
Nieuw
€ 63,50
€ 57,15

Research in Hospitality Management volume 3 and more recent.

Entrepreneurship and Innovation - Indicative texts

An extended selection of research papers and market reports will be issued through the electronic learning platform.

Managing Events Organisations - Preliminary and Indicative reading list

Boardman, A.B. and Vining, A. R. (2000), Using Service-Customer Matrices in Strategic Analysis of Non-Profits. In: Nonprofit Management & Leadership, 10(4): p. 397 - 420.

Crowther, P. and Donlan, L. (2011), Value-creation space: The role of events in a service-dominant marketing paradigm. Journal of Marketing Management, 27 (13/14): 1444-1463

9781473919099 Events Management

Events Management

Ferdinand, Nicole
ISBN: 9781473919099
Druk: 2
Nieuw
€ 54,78
€ 49,30
9781292145129 Exploring Strategy Text and Cases

Exploring Strategy Text and Cases

Johnson, Gerry Whittington, Richard Scholes, Kevan Angwin, Duncan Regner, Patrick
ISBN: 9781292145129
Druk: 11
Nieuw
€ 73,63
€ 66,27
2e hands i
€ 52,65
9780750669870 Eventful cities : cultural management and urban revitalisation

Eventful cities : cultural management and urban revitalisation

Richards, G.
ISBN: 9780750669870
Druk: 1
Nieuw
€ 51,04
€ 45,94

Verhaar, J. and Eshel, I. (2010), Project Management: A Professional Approach to Events. The Hague: Eleven International Publishing

Research 4: analysis and writing - Key text

9780198809876 Business Research Methods

Business Research Methods

Bryman, Alan
ISBN: 9780198809876
Druk: 5
Nieuw
€ 64,74
€ 58,27
4th edition is also allowed.

Research 4: analysis and writing - Indicative texts

Theses completed for related masters and PhD programmes from within and out Stenden (library, electronic databases and www).

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